Refund & Return Policy - Bouquets and Gifts

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your delivery, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food including chocolates, occasional cards, cosmetics or candles cannot be returned.

Additional non-returnable items:

Gift cards
Downloadable software products
Sale Items
Discounted items
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted. Restocking fee of 10% of the product price aplies if:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 days after purchase. Restocking fees may be charged when merchandise is returned in an open box, in a badly damaged box, or without the original box it came in.
For purchases that get canceled for reasons other than defects (change of mind etc.) or unforeseen circumstances.

Return Extension & Seasonal Override

During busy holiday periods like Christmas, New year, Easter, we can extend the return window with 7 business days.

Refunds

To assist us in quality control, it is our policy to collect the original item upon delivery of your resend. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment used to purchase the order, within 3 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at didi@bouquetsandgifts.com.au.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. We require to send us a photo of the damaged item before send it back. If you need to exchange it for the same item, send us an email at didi@bouquetsandgifts.com.au and we will send the physical address for returning your item.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to our physical address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.